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HonestPet Terms of Service
Effective Date: January 1st, 2025
1. Overview
HonestPet.com is an online marketplace that allows consumers to search for and purchase puppies listed by independent breeders approved by HonestPet. HonestPet does not own or breed puppies, nor does it provide transportation services. Delivery is arranged with independent, USDA-certified third-party transport providers.⸻2. Eligibility
You must be at least 18 years old and legally capable of entering into contracts to use HonestPet.com and complete purchases.⸻3. Platform Role & Independence
HonestPet is not a breeder or owner of any puppies listed on the site. All breeders are independent businesses. HonestPet coordinates listings but is not responsible for breeder representations, breeding practices, or the health of any animal. HonestPet does not certify or guarantee the conduct or compliance of any breeder beyond its internal approval process.⸻4. Listings & Descriptions
All puppy listings, photos, and descriptions are provided by breeders. HonestPet does not guarantee breed purity, lineage, health, temperament, or characteristics. Listings may be modified or removed without notice.⸻5. Health & Behavior Disclaimer
Puppies are living animals and naturally subject to variation. HonestPet does not guarantee health, temperament, adult size, coat, color, or compatibility with other pets or individuals. Buyers assume all inherent risks associated with pet ownership.⸻6. Buyer Responsibilities
Buyers agree to:- Carefully review all puppy information before purchase
- Confirm legal eligibility and local breed restrictions
- Be financially and personally prepared for lifelong pet ownership
- Respond promptly to communication regarding delivery
- Cover all lifetime care costs (food, vet visits, training, grooming, etc.)
7. Purchases, Deposits, Refunds & Cancellations
- Deposits are refundable only if: (1) the puppy becomes unavailable prior to delivery, (2) HonestPet cancels the transaction, or (3) the buyer cancels within 24 hours of placing the order.
- After delivery, all sales are final, except as required by law.
- If a breeder cancels, buyers will receive a full refund.
- HonestPet may cancel a transaction if a puppy becomes unavailable or if there is suspected fraud or abuse. Full refunds will apply in such cases.
- Any processing or service fees may be non-refundable.
8. Delivery
Delivery is coordinated through third-party transport providers. Delivery estimates are not guaranteed and may be affected by breeder readiness, buyer communication, weather, logistics, or force majeure. HonestPet is not liable for delays or transport-related issues.⸻9. Post-Delivery & Consumer Protections
Sales are considered final once delivery occurs, except where prohibited by law. Buyers must report any health concerns, fraud, or material misrepresentation within 3 days of delivery to support@honestpet.com. HonestPet may assist in mediation at its discretion but assumes no liability for breeder conduct or puppy condition.⸻10. Payment Processing & Security
All payments are processed by third-party payment processors (e.g., Stripe, PayPal). HonestPet does not store full payment credentials and is not responsible for payment delays, failures, or data breaches caused by third-party providers.⸻11. Insurance & Legal Compliance
Breeders are required to comply with applicable animal welfare laws and maintain necessary licenses or insurance. Buyers and breeders agree to indemnify, defend, and hold harmless HonestPet and its affiliates from claims, liabilities, or damages arising from their conduct, purchases, or interactions on the platform.⸻12. Account Use (If Applicable)
If users create an account, they are responsible for maintaining its confidentiality and for all activity under that account. HonestPet is not responsible for unauthorized access or activity resulting from compromised login credentials.⸻13. Fraud, Abuse & Platform Enforcement
HonestPet reserves the right to deny service, cancel transactions, or suspend accounts for suspected fraud, abuse, chargebacks, or violation of these Terms. Violations may be reported to law enforcement where appropriate.⸻14. User Content: Photos & Reviews
Users grant HonestPet a royalty-free, worldwide license to use submitted reviews, testimonials, or photos unless they opt out in writing. All content must be honest, not defamatory, and free from confidential or copyrighted materials. HonestPet may remove or moderate content at its discretion.⸻15. Communications & Marketing Consent
By using HonestPet.com, you consent to receive transactional communications (purchase confirmations, delivery updates, etc.) and promotional emails (with the option to opt out at any time via email or unsubscribe links).⸻16. Prohibited Conduct
Users must not:- Misrepresent their identity or intent
- Circumvent platform processes or fees
- Engage in abusive, harassing, or illegal conduct
- Create fake accounts or manipulate listings
- Scrape, crawl, or use bots to extract data from HonestPet.com
17. Intellectual Property Rights
All content, branding, software, and design on HonestPet.com are the exclusive property of HonestPet or its licensors. No content may be copied, republished, modified, or used without prior written permission.⸻18. Third-Party Links & Services
HonestPet may include links to third-party services or websites. HonestPet is not responsible for the content, terms, or privacy practices of these third parties. Use of third-party services is at your own risk.⸻19. Platform Availability
HonestPet aims to provide uninterrupted access to the website but does not guarantee uptime or error-free operation. Services may be suspended for maintenance, updates, or unforeseen technical issues.⸻20. Disclaimer of Warranties
The platform is provided “as is” and “as available” without warranties of any kind. HonestPet disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.⸻21. Limitation of Liability
To the maximum extent permitted by law, HonestPet is not liable for indirect, incidental, or consequential damages. Total liability is limited to the amount paid by the buyer for the specific puppy in question.⸻22. Dispute Resolution & Arbitration
All disputes arising from use of the platform shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall occur in Delaware and shall be governed by Delaware law. By agreeing, you waive your right to a jury trial or to participate in a class action.⸻23. Force Majeure
HonestPet is not responsible for delays or failures caused by events beyond its control, including natural disasters, transportation delays, labor shortages, acts of war, regulatory actions, or pandemics.⸻24. Changes to These Terms
HonestPet may revise these Terms of Service at any time. Updated terms will be posted on the site. Continued use of the site constitutes acceptance of the revised terms.⸻25. Severability & Survival
If any part of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect. Terms related to liability, indemnification, and dispute resolution shall survive termination of this agreement.⸻23. Privacy Policy
Use of the platform is also governed by our Privacy Policy, which explains how we collect, use, and store your personal information.⸻27. Contact Information
For questions, complaints, or legal notices, contact:📧 support@honestpet.com
📍1640 Boro Place, 4th Floor, McLean, VA 22102⸻