How It Works

Your journey to a perfect puppy

A clear, guided 5-step process designed to help you find and bring home your new best friend with complete confidence.

5Simple Steps
100%Transparent
24/7Support

Five steps to your new family member

Browse Available Puppies
1

Browse Available Puppies

Find a puppy that feels right for you.

Browse available puppies by breed and use filters to narrow by preferences such as size, coat type, and other characteristics.

Each listing includes:

  • Individual photos & temperament insights
  • Key characteristics specific to each puppy
  • Health-related details & expected timing

Our team is available if you’d like help comparing options or understanding what to expect with a specific breed.

Real, individual puppy listings
Transparent pricing
Receive Guided Support
2

Receive Guided Support

Secure your puppy through a safe, structured process.

Once you’re ready, submit an inquiry, start a live chat, or speak with a Puppy Specialist to move forward.

Our team remains available to answer questions and guide you through next steps.

Payment is processed through secure, encrypted, PCI-compliant technology.

Secure checkout technology
Direct access to our team
Puppy's Preparations
3

Puppy's Preparations

Your puppy is prepared for travel with all required care and documentation.

Prior to leaving the breeder’s program, every puppy receives:

  • A veterinary health examination
  • Age-appropriate vaccinations
  • All required care appropriate for their age

Each puppy comes with digital health records, including vaccination history and care documentation—organized and accessible.

Health documentation is provided prior to or at delivery. We coordinate directly to confirm readiness before scheduling transport.

Veterinary health check
Digital health records provided
Delivery to Your Home
4

Delivery to Your Home

Carefully coordinated travel from the breeder to your door.

We arrange delivery based on your location and availability. Options include professional ground transport or coordinated pickup.

As delivery approaches, you’ll receive updates so you know what to expect. Upon arrival, you’ll confirm receipt and receive any remaining documentation.

Coordinated scheduling
Delivery confirmation process
Ongoing Care360 Support
5

Ongoing Care360 Support

Support continues well beyond delivery.

Every family receives access to our complimentary Care360 support team.

Care360 helps you with:

  • Transition questions & general puppy care
  • Health documentation guidance
  • Post-delivery assistance

Our goal is to ensure you feel supported not just during the process, but after your puppy is home.

Dedicated support team
Complimentary assistance

Ready to find your perfect puppy?

Browse available puppies or speak with our team today.